Manager of Systems and Applications

POSITION SUMMARY

Reporting to the director of Business Technology, the manager of Systems and Applications will be integral to leading and coordinating efforts for several important technology functions, including team resources and support for security, applications and development. The role will directly manage several staff members as well as external contractors that provide all Foundation staff with daily IT support and guidance. As a new role, this position offers opportunities to foster collaboration and innovation with the director and other stakeholders, as well as alignment and collaboration between unit resources and standard operating procedures that ultimately aim to support staff and serve the Foundation’s mission.

RESPONSIBILITIES

• Oversee day-to-day activities of resources in security, applications, software development and network system administration, managing and acting as escalation point for leads on those teams
• Manage engagements and relationships across external vendors and partners that provide services critical to the Foundation’s mission
• Establish standard operating procedures (SOPs) and implement best practices, governance frameworks, policies and other protocols across various domains
• Gain and maintain an understanding of data flows, systems, networking topology, technical architecture and critical IT infrastructure to govern the technical ecosystem
• Utilize business acumen and technical expertise to guide prioritization and risk management
• Cultivate and maintain deep relationships with internal stakeholders and build an understanding of the Foundation, working with the director to identify new opportunities and strategies
• Work collaboratively across other functions of the technology department to align priorities, timelines, performance expectations and deliverable acceptance criteria
• Identify opportunities to consolidate systems and external vendors
• Perform administrative functions as needed to manage teams, vendors, equipment inventories and other day-to-day activities
• Facilitate meetings between different teams and stakeholders as needed to advance initiatives and maintain alignment
• Ensure the unit’s documentation is regularly evaluated and updated to maintian current and accurate standards, guidance and policies
• Set and encourage a service-centric tone for the unit, with emphasis on collaboration
• Act as a mentor to unit members and foster a culture of continuous improvement and teamwork
• For staff members that report directly to the manager, establish performance plans and accountability toward progress as well as identify resources and provide guidance to ensure individual’s professional growth and success
• Exhibit sensitivity to and respect for diversity in personal, professional and business relationships on behalf of the Foundation
• Seek to use the Foundation’s resources in an equitable manner with regard to race, ethnicity and gender
• Demonstrate awareness of and appreciation for the Foundation’s mission, values, standards, principles and programs, drawing on Casey’s knowledge management system, intranet, website, staff development sessions and other learning opportunities
• Exhibit sensitivity to and respect for diversity in personal, professional and business relationships on behalf of the Foundation
• Seek to use the Foundation’s resources in an equitable manner with regard to race, ethnicity and gender
• Demonstrate awareness of and appreciation for the Foundation’s mission, values, standards, principles and programs, drawing on Casey’s knowledge management system, intranet, website, staff development sessions and other learning opportunities

The duties listed above are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience is strongly preferred
• Minimum of five years experience in an IT or technical role, with addiitonal minimum of three years experience in a leadership role, leading IT or technical teams of at least five people
• Previous enterprise applications, CRM and/or ERP project experience strongly preferred
• Technical and/or leadership certifications are highly desirable

ESSENTIAL SKILLS AND ABILITIES

• Leadership: Exemplifies traits of a great leader that are clear to others when interating, such as iIntegrity, self-awareness, gratitude, empathy and respect.
• Delegation: Understands the capabilities of available resources and workload to balance and prioritize tasks. With multiple points of interface and breadth of responsibility, this is imperative to success.
• Communication: Well-honed writing, speaking, listening and presentation skills, including comfort with communicating complex subject matter to nonexpert, diverse audiences and high-level decision makers in a strengths-based and positive manner conducive to fostering collaboration.
• Collaborative and Relationship Oriented: Easily builds rapport and foster deep relationships across the organization, in addition to unlocking this potential with immediate team members.
• Customer Service Approach: Offers approachable assistance and solutions to all, maintaining credibility of the IT professionals that report to them and tasked with an aligned approach.
• Ownership: Exceptional and demonstrated ability to assume and assign accountability, understanding what is within indiviudal control when seeking to deliver an outcome.
• Mentorship: Experience and interest in nurturing direct reports in professional development journeys, offering mentoring, guidance and feedback to foster growth.
• Technical Skills: Proficient with common networking concepts and technologies and a willingness to learn. Skills in areas such as: Microsoft 365 and Azure, cloud hosting and SaaS technologies, common software development methodologies, Office applications, ADP Workforce Now, MDM solutions, grant management systems, Mimecast, OKTA and Zendesk
• Planning and Project Management: Establishes project goals, milestones and procedures; defines roles and responsibilities; and acquires project resources. Coordinates projects throughout the Foundation, monitoring project progress and managing multiple projects. Able to work simultaneously on multiple projects, tasks and deadlines. Attention to detail and the self-discipline to work independently, seeking supervision as necessary. Strong administrative and organizational skills to
  implement and oversee complex projects
• Equity and Inclusion: Ability to work with and embrace people who have diverse perspectives and backgrounds to facilitate the strengthening of relationships to pursue shared interests. Comfortable crossing boundaries of race, class, ethnic origin and personal philosophy. Ability to advocate for racial and ethnic equity and inclusion.
• Time Management: Uses time effectively and efficiently, concentrates efforts on the high priority items; highly organized and detail oriented; capacity to manage competing priorities and tight deadlines; and is flexible and comfortable with multitasking
• Confidentiality: Ability to keep information confidential and use appropriate discretion with sensitive employee-related information.

TOOLS AND EQUIPMENT USED

Telephones, copiers, computers utilizing Microsoft Office (Word, Excel, PowerPoint)

PHYSICAL DEMANDS/WORKPLACE ENVIRONMENT

This work is performed primarily in an office setting, with some overnight travel required.

COMPENSATION

This is an exempt position, meaning pay is on a salaried rather than hourly basis.