Enhanced Services Director

Enhanced Services Director

Hiring Organization: 
South Baltimore Gateway Partnership
Background: The South Baltimore Gateway Partnership

The South Baltimore Gateway Partnership (SBGP) is a dynamic, nimble, and entrepreneurial community economic development authority working in a collection of neighborhoods in south and southwest Baltimore known as the South Baltimore Gateway Community Impact District. SBGP is a relatively young organization with a vigorous startup culture and a mandate to achieve measurable and meaningful change in the District. SBGP is funded with approximately $6 million/year in public funds, of which a portion is awarded as grants and the rest is contracted with vendors to improve neighborhoods. More information is available at www.sbgpartnership.org.

Position: Enhanced Services Director

SBGP is seeking an Enhanced Services Director to oversee and manage the growing Enhanced Services program, which directly enriches the quality of life in SBGP neighborhoods. This is a challenging and rewarding position providing tangible benefits to real people. The work principally involves making enhancements to parks and public spaces around the District, such as (a) building major capital projects like new sports fields and playgrounds; (b) maintaining, cleaning, and greening existing parks and Main Streets; and (c) providing free athletic, recreational, and cultural programming to communities. SBGP’s ultimate goal is to have the best parks and public spaces in Baltimore, and eventually in Maryland, and this position plays a large role in executing that vision. The position is also responsible for managing long-term partnerships with community organizations, City agencies, and other important stakeholders. As a result, excellent interpersonal, collaboration, and teamwork skills are required, including the ability to hear, understand, and promptly address community needs. The Enhanced Services Director reports directly to the Executive Director. Responsibilities include:

  • Directly manage projects and contracts (70%)
    • Manage a large portfolio of highly varied projects, performed in multiple locations by multiple for profit and non-profit vendors.
    • Meet regularly with neighborhood leaders, city staff, and other stakeholders to define, scope, and create budgets for projects.
    • Negotiate and draft funding agreements and contracts for work, and manage those agreements and contracts to successful completion.
    • Assume ultimate responsibility for the successful execution of all projects. This includes visiting sites, remaining in touch with partners, and observing projects in action.
    • Review payment requests for completeness and accuracy with regard to project scopes and budgets.
    • Coordinate with operations staff to ensure projects meet compliance and other requirements (e.g., procurement, City MBE/WBE participation).
  • Build and manage the Enhanced Services program (30%) o Manage the Enhanced Services budget, including for the portfolio of current and future projects and for indirect program expenses.
    • Work collaboratively with Baltimore City Recreation and Parks (BCRP), the Baltimore City Health Department, the Ripken Foundation, and other City agencies and partners to integrate and de-silo programs across the District.
    • Oversee the ongoing evolution of a comprehensive, multi-year Implementation Plan for capital, maintenance, and programming projects, which incorporates investments by SBGP, BCRP, and other third parties (such as the Ripken Foundation).
    • Collaborate with other SBGP departments and the SBGP Program Committee to integrate efforts across all areas of the organization.
    • Attract and incorporate new partners.
    • Assemble innovative financing packages to build capital projects.
    • Maintain Enhanced Services files.
  • Other Activities and Duties as Assigned Work will be a flexible combination of work from home, meetings and site visits in the District, and office time (once it is again safe to do so). This position may occasionally need to attend community meetings and events, which often take place during evening and weekend hours. (SBGP is currently working remotely due to COVID-19, with video calls substituting for most in-person meetings. However, periodic socially-distanced outdoor site visits are still required to confirm that projects – such as park maintenance contracts – are being implemented correctly).
Minimum Qualifications
  • Bachelor’s degree in planning, public administration, business administration, or a related field.
  • Three to five years progressively responsible related experience, preferably with a non-profit or public organization.
  • Access to reliable transportation.
  • Ability to work flexible hours (including occasional evenings or weekends) is required.
Preferred Qualifications
  •  Advanced degree in a field such as planning, public administration, business administration, or a related field.
  • Five years or more experience in a non-profit, public administration, or project management position where multiple projects had to be executed simultaneously.
  • Direct experience working with Baltimore City neighborhoods.
  • Knowledge of and familiarity with Baltimore City MBE/WBE rules.
Special Skills and Knowledge
  • Creative, imaginative, and visionary personality.
  • Practical, detail-oriented, and effective personality.
  • Excellent communication, writing, and interpersonal skills.
  • Familiarity with Baltimore City communities and a nuanced understanding of the social, historical, and political dynamics of pursuing community development in Baltimore City neighborhoods.
  • Direct professional experience working with Baltimore City government agencies, especially BCRP.
  • Direct professional experience in the fields of parks, public spaces, recreation, public health, economic development, capital construction, and/or public programming.
  • Direct professional experience building programs that simultaneously achieve high-level goals while attending to fine-grained details.
  • Expert skill in managing multiple complex tasks simultaneously.
  • Expert skill in working in teams, inspiring others, resolving conflict, and leading groups of people to success.
  • Expert knowledge in building and managing budgets.
  • Skilled in effective project management and negotiation.
  • Proficiency with Microsoft Office, especially Word and Excel.
  • Demonstrated ability to work independently, manage time, and accomplish tasks without continuous oversight.
Physical Abilities Required

Work is primarily performed sitting at a desk using a computer while in an office or teleworking, accompanied by various in-person meetings at different locations. Transportation to and from project sites, and the observing of those sites, is also periodically required.

Legal Requirements

By law, all employees must (1) Attend training in Baltimore City ethics requirements and comply with those requirements, (2) File annual financial disclosure statements (except for clerical employees), and (3) Reside inside Baltimore City. Finalists for this position may be required to provide a work or writing sample and professional references.

Application instructions: 

We believe that the world is filled with talented, passionate, and capable people, and so we encourage all of them to apply. We particularly encourage residents of our District to apply.

Application Instructions:

  • Provide a resume and cover letter in Word or PDF format. The cover letter must directly respond to the Responsibilities and Qualifications listed above. The resume and cover letter document titles should begin with your first and last names.
  • Applications (resume and cover letter) must be emailed to jobs@sbgpartnership.org by 5:00 pm on February 19, 2021. The email subject line must read “Application: Enhanced Services Director.” Hard copy submissions, and applications received after the deadline, will not be accepted. Applications will be reviewed on a rolling basis, so early submissions are recommended.

Due to the large number of expected applications, only those candidates selected for an interview will be contacted. There is no need to contact SBGP to determine whether you are being considered for an interview; we will reach out to you directly if we would like to schedule an interview.

Equal Employment:

SBGP will provide equal employment opportunity in accordance with applicable law without regard to race, religion, creed, color, sex (including gender identity and sexual orientation), national origin, age, disability, marital status, family medical history or genetic information, ancestry, political affiliation, veteran status, personal appearance, or any other status protected by applicable federal, state, or local law. The policy applies to all areas of employment, including but not limited to recruitment, screening, testing, hiring, training and development, appraisal systems, promotion, transfer, demotion, termination, layoff, compensation, benefits, social and recreational program, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

SBGP strictly forbids, and will not tolerate, any unlawful discrimination or harassment. It is a violation of federal and/or state law to harass anyone at work 101 W. Dickman Street, Suite 1000, Baltimore, MD 21230 outreach@sbgpartnership.org sbgpartnership.org 5 because of their race, religion, creed, color, sex (including gender identity or expression and sexual orientation), national origin, age, disability, marital status, family medical history or genetic information, ancestry, political affiliation, veteran status, personal appearance, family responsibilities, matriculation, source of income, place of business or residence, pregnancy, child birth, or any other status protected by federal, state, or local law. This policy applies to all SBGP employees at all levels of the organization; all SBGP employees will be subject to discipline, up to and including termination, for any act of harassment they commit.

SBGP does reserve the right to select from among a pool of qualified applicants one that provides an opportunity to further our mission through local hiring of a District resident.

Job Category: 
Publish date: 
Position Location: 
Baltimore, Maryland
Type of Position: 
Education Requirement: 
Experience Requirement: 
3-5 Years
Submitting Organization: 
South Baltimore Gateway Partnership